Membership and auto-renewal terms

Your membership renews automatically

Your membership continues and renews automatically, and we charge your payment method at the start of each monthly or annual period, until you cancel. At checkout we show your plan, its price, how often you'll be charged and how to cancel, and we ask you to agree to automatic renewal separately from anything else. After you join, we email a confirmation with the same information and a link to cancel.

Plans

• Stride: 2 charges per monthly period, 2-hour arrival window, $149 a month or $1,490 a year.
• Tempo: 4 charges per monthly period, 1-hour arrival window, $279 a month or $2,790 a year. One unused charge rolls into the next period.
• Marathon: 8 charges per monthly period, 30-minute arrival window, $499 a month or $4,990 a year. One unused charge rolls into the next period. Includes a standing weekly slot.

Each charge delivers up to 40 kWh, limited by your vehicle's own charging limits and battery level. Charges reset when each period's payment succeeds. Extra charges cost $79 each and are billed when you book them. Prices include any taxes we are required to collect unless shown otherwise at checkout.

Cancelling

Cancel any time online from your dashboard: one confirmation screen, no phone call and no retention offer standing in the way. Your membership stays active until the end of the period you've paid for, and we email a confirmation. You can also cancel by emailing info@voltrunnerev.com. See our cancellation and refund policy.

Reminders and price changes

• Annual plans: we email you 15 to 45 days before your membership renews, with the date, the amount and how to cancel.
• Once a year, we remind every member of their membership, its price and how to cancel.
• Price changes: we email you at least 7 and no more than 30 days before a new price applies, with how to cancel.

Changing plans

Upgrades apply straight away, and we charge the prorated difference. Downgrades apply at your next renewal.

Failed payments

If a payment fails, our payment processor retries it automatically and we send up to three reminder emails. If the final attempt fails, booking pauses until your payment method is updated.

Bookings and visits

• We charge within our service area only. Your parking spot must be one a van can reach.
• Reschedule or cancel a booking for free up to 2 hours before its window. Later cancellations count as a used charge.
• If your Runner can't reach or connect to your car because of missing or wrong access information, the visit counts as a used charge. If we miss your window or can't charge for a reason on our side, the charge isn't counted and we'll rebook you.
• Your vehicle must be in a safe condition to charge. Runners may decline a charge if it isn't safe, and the charge won't be counted.

Damage and claims

Runners photograph your car at check-in and check-out. If you believe something went wrong during a visit, email us within 7 days with photos and we'll respond within one business day. See safety and insurance.

Everything else

Our terms of service and privacy policy also apply. If these membership terms conflict with the terms of service, these terms win for your membership.